If you suspect an issue

Common inquiries

The behaviors below may be expected. Please review them.

• Q. The screen turns white after login

  Please try refreshing the browser, clearing cache, trying another browser, or switching to another network. For more details, please see the help page for when the screen turns white after login.

• Q. The video I'm uploading is taking too long. What should I do?

  Check the video file size (max 50MB) and length, and try compressing or trimming if necessary. Using a stable Wi-Fi connection or restarting your device may also help. For more details, please see the help page for when video upload is taking too long.

• Q. Upload works but analysis fails

  Possible causes include video being too dark or bright, subject being too small, subject going out of frame, or excessive motion blur. Try re-recording with proper lighting, ensuring appropriate subject size, and keeping the camera fixed. For more details, please see the help page for when upload works but analysis fails.

• Q. The analysis results look off. What should I do?

  To improve analysis accuracy, try optimizing recording conditions such as shooting level with the subject, ensuring the full body is in frame, using a simple background, and including a few seconds before/after the target motion. For more details, please see the help page for when analysis results look off.